Shipping & Returns

DELIVERY OPTIONS

Please be aware that as we are a startup business, all of our bags are handmade to order. Please bear this in mind if we do not have the stock readily available as this may impact delivery times.

UK (Mainland)

Standard 1-3 days £18.99 UK mainland postcodes only (excluding PO Box addresses)

Standard 3-5 days £11.99 UK mainland postcodes only (excluding PO Box addresses)

Orders over £200 receive free shipping. At checkout please add FREESHIPPINGUK as the discount code

Europe, Channel Islands, Scottish Highlands, Isle of Man, Ireland

International Shipping

Our company is not responsible for any customs and duty fees for international orders which are separate from the shipping costs.

We ship to other countries, please contact us directly for more details and rates at contact@chibulondon.com

RETURNS & REPLACEMENTS

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied with your Chibu London cake bags, we would be happy to offer a refund, exchange or replacement on all goods returned to us within 7 days of your receipt of goods, provided they are unused or undamaged. We will consider the condition of the goods being returned when making a refund.

On receipt of returned goods, we will give you a refund for the amount paid for the goods (assuming they are in original condition). Please note that it may take up to 30 days for your refund to be processed.

Please note that postage or other refund costs will be the customer's responsibility and will be only reimbursed by us if the product is damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods.

Return the parcel by RECORDED DELIVERY to the following address:

Returns, please contact us for details of returns.

We cannot be held responsible for returned goods that do not reach our Returns Department